Customer Service
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Account
If you want to get information about the shopping stages, you may review them by selecting the relevant category on the categories menu.
You don’t need to be member for placing an order from our web site. But you need to be member for placing your orders faster, getting the benefit of special campaigns and making your cancellations and refunds faster.
You must be a member in order to trace your orders. At the first time you place an order without being a member the system defines an automatic membership. The details of your defined auto-membership (username and password) are sent by e-mail. You can start your membership and track your order by changing your password from “forgot password” section and enter the system with new password.
If you submit your request before the invoice is issued, you may add, remove or modify your order. You may contact with our Customer Service Department for more information about your claim.
You can see all the details of your order at “my orders” section after logging in to system.
“My Cart” is a screen that you can easily access from the upper right corner of the web site and being used frequently when shopping in our site.
On this screen you can;
- You can include the products into your cart by clicking “add to cart” button when you browse our products.
- You can also specify the quantities of the products you buy from this screen.
- You can remove the products from your shopping cart by clicking “X” button on the right side of the product.
- You can see the total amount of your order at “total” section.
You can keep the products in your shopping cart until the stocks are finished. When the stock of the product in your shopping cart is finished, it automatically deleted from your cart.
You can check information about stock situation from the product details page which opens by clicking the product.
If the product stated as “stock” your order delivered to the cargo company within 24-48 hours from creating of the order at the system.
When your order delivered to cargo company; the “cargo tracking number” will be sent via SMS to your registered mobile phone number and your registered e-mail address.
The cargo delivery time may change depending on cargo company and destination. All our shipments are sent by express cargo. You can track your order with “Cargo Tracking Number” shared with you. You can check all details of your current order after logging into system at “my orders” section.