All products offered for sale on our web shop are guaranteed by the manufacturer unless otherwise stated. The warranty procedure for each manufacturer and the warranty time may vary depending on the manufacturer. The manufacturer companies generally have 12 months warranty.

Products that fail during the warranty period must be checked by the manufacturer. At the end of the control process new product or the money refund can be applied.

In order for warranty conditions to be valid, you must check the product during delivery. When you see damage, do not accept the package and request a claim form by the cargo company. The warranty is void if there are changes have been made to the product, if the product has deformed. The guarantee document of the products to be evaluated as the warranty is the invoice for the product.  The products without invoice are out of warranty.

If your order is not delivered to the Cargo Company yet, the cancellation is possible. The product return policy is applied for the orders already delivered to the Cargo Company. You can find out whether your order is delivered to the Cargo Company or not by logging in to the system at my orders screen or by contacting customer service department via e-mail to phone.

If you wish to return the product you purchased through our site, you must contact the Customer Services department within 14 days of the date of delivery to submit the problem and request a refund. The product you return, the package must be undamaged, the product is unused and must be in a condition of sale again. If the product is used within 14 days, the product return will not be accepted. As the return conditions of the products, the applications required by the Law No. 4077 on the Protection of Consumers are inevitable.

You can send the product you want to return to our return address with one of our contracted cargo companies (by writing your order number on the package) along with the label on which the product bar code is located. The customer pays the cargo costs at international returning products. Our contracted cargo companies are B2C Direct, DHL and UPS.

In order to be refunded, it is mandatory that your product return package has arrived. As soon as the returned products arrived, the products are checked for compliance with the return conditions of the products and refunded within 14 days. Refund is done excluding shipping charge. Our Customer Service Department will contact with you regarding returning process.

Return Address: Hadimkoy Mah. Haraçci-Hadimköy Yolu Cad. No:241 Pk.34555 Arnavutköy/İstanbul/Turkey

An information message is sent via e-mail and SMS after returning products arrived to us.